Returns & Exchanges
At Ellie, we want you to love your fashion finds, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our team is here to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your original packaging.
Ship Your Package
Drop off your package at any authorized carrier location within 7 days of receiving your label to ensure timely processing.
Receive Refund or Exchange
After our quality control team inspects the items, your refund will be issued to your original payment method or your exchange will be shipped out within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing